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Numerix

Client Support Analyst (APAC)

Numerix · Hong Kong Office; Tokyo Office; 臺北市, Taipei, Taiwan

Posted 1 day ago

or apply directly on Numerix's site. We never take the application ourselves.

Is this posting real?

This role has been open
1 day
Numerix's roles stay open a median of 21 days
Reposted
No
Salary listed
No
0% of Numerix's roles list one
Ghost-job risk at Numerix
low
1 stale, 0 reposted of 8 open
Hiring momentum
12 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Numerix's own greenhouse board since 2026-08-03. Full hiring picture for Numerix.

About this role

The Client Support Analyst role at Numerix involves serving as the first point of contact for clients in the APAC region, managing inbound support requests, and resolving common issues to ensure a high-quality client experience. Responsibilities include case management, communication with clients, and collaboration with various internal teams. The position requires strong problem-solving skills and fluency in both Japanese and English, with a focus on maintaining customer satisfaction and adhering to defined processes.

Our read on this posting2.6out of 5
benefits
1/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Numerix as an employer.

What you need

  • 1–3 years’ experience in a customer support or helpdesk role (preferably in a software/technology environment)
  • Strong written and verbal communication skills in English and Japanese
  • Excellent problem-solving and analytical abilities
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • High attention to detail and organizational skills
  • Customer-focused mindset with a professional and courteous approach

Nice to have

  • Proficiency in Mandarin Chinese
  • Experience with ticketing systems (e.g., Salesforce, Zendesk, JIRA Service Management)
  • Familiarity with SaaS products or financial/technical platforms
  • Exposure to working in a global, multi-time-zone support model
  • Basic technical troubleshooting skills (APIs, logs, data validation, etc.)

Worth weighing

  • No specific salary range provided for locations outside the preferred primary locations.
  • Role involves working in a fast-paced environment which may require managing multiple tasks simultaneously.
  • The position is hybrid or remote but prefers candidates near Tokyo, Taipei, or Hong Kong offices.

Summarised from Numerix's posting. Read the full original.

Listed by Numerix on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Numerix

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Apply to a Client Support Analyst (APAC) position at Numerix - Jobs near me at Hong Kong Office; Tokyo Office; 臺北市, Taipei, Taiwan