or apply directly on NMI's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days NMI's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 30% of NMI's roles list one
- Ghost-job risk at NMI
- high 14 stale, 0 reposted of 23 open
- Hiring momentum
- 33 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NMI's own greenhouse board since 2026-08-03. Full hiring picture for NMI.
About this role
The Partner Success Specialist acts as the main point of contact for NMI's partners, guiding them through the merchant onboarding and account activation processes. This role involves resolving issues related to underwriting, pricing, and equipment while ensuring partners receive timely support. Additionally, the Specialist monitors partner engagement and works with internal teams to enhance partner satisfaction and operational efficiency.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NMI as an employer.
What you need
- 2+ years of experience in partner support, account management, customer success, merchant services, payments, or a related field
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency with CRM systems and Microsoft Office or Google Workspace
Nice to have
- Strong understanding of merchant processing, underwriting workflows, and payment industry operations
- Experience supporting ISO, ISV, Agent, Referral, or Channel Partner programs
- Knowledge of merchant underwriting, boarding processes, and payment processing terminology
- Experience working with cross-functional teams to resolve customer or partner issues
What you get
- A remote first culture!
- Competitive compensation and benefits
- Personal growth and advancement opportunities
- Flex PTO & dedicated sick time
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
Worth weighing
- Salary range is $55,000 – $60,000 USD, which may vary based on experience and location
- The role involves significant coordination with multiple internal departments, which may require strong interpersonal skills
- The position is remote, which may appeal to candidates seeking flexibility but could also mean less in-person collaboration
Summarised from NMI's posting. Read the full original.
Listed by NMI on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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