or apply directly on NICE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days NICE's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of NICE's roles list one
- Ghost-job risk at NICE
- low 0 stale, 15 reposted of 188 open
- Hiring momentum
- 407 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.
About this role
The Senior Customer Success Manager at NiCE is responsible for guiding customers through their journey with Cognigy's products, ensuring they achieve their desired outcomes and driving further expansion. The role involves leveraging enterprise software experience to enhance customer value, conducting structured discovery processes, and engaging in high-level discussions with executives. Additionally, the manager will define success metrics, implement retention strategies, and collaborate closely with sales and technical teams to foster customer loyalty and satisfaction.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.
What you need
- At least 5 years of experience in the software industry as a Customer Success Manager
- Experience with CCaaS, AI or conversational AI
- Deep understanding of strategic business value in the software industry
- Exceptional communication skills, both written and oral
- Empathetic to customer needs with a user-centric approach
- Analytical and structured approach to problem-solving
What you get
- Opportunity to work in a fast-paced, collaborative, and creative environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Worth weighing
- No salary listed
- Role is individual contributor, which may limit leadership opportunities
- Travel requirement of up to 20% may not suit all candidates
Summarised from NICE's posting. Read the full original.
Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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