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Nextiva

Technical Onboarding Specialist

Nextiva · Guadalajara, Onsite

Posted 13 days ago

or apply directly on Nextiva's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Nextiva's roles stay open a median of 23 days
Reposted
No
Salary listed
No
9% of Nextiva's roles list one
Ghost-job risk at Nextiva
moderate
6 stale, 7 reposted of 35 open
Hiring momentum
62 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Nextiva's own greenhouse board since 2026-08-03. Full hiring picture for Nextiva.

About this role

As a Technical Onboarding Specialist at Nextiva, you will guide new customers through the setup and adoption of Nextiva's platform, ensuring a smooth onboarding experience. Your daily tasks will include assisting with account setup, configuring call flows and devices, performing troubleshooting, and delivering training on product features. You will also collaborate with various internal teams to enhance the overall customer experience while adapting to AI-assisted onboarding processes.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nextiva as an employer.

What you need

  • Proficient English (written and verbal communication)
  • Experience in a customer-facing or support role
  • Strong problem-solving and troubleshooting skills
  • Strong communication and active listening skills
  • Commitment to delivering amazing customer service
  • Attention to detail and time management

Nice to have

  • Experience with CRM tools
  • Microsoft Office proficiency
  • VoIP experience
  • Basic networking knowledge
  • Exposure to or curiosity about AI tools, automation, or prompt-based systems

What you get

  • Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
  • Life Insurance (24 times your monthly salary)
  • 10 personal days before first anniversary, 12 vacation days on first anniversary, and 5 personal days annually thereafter
  • 30-day Christmas bonus
  • 50% vacation premium
  • Company-matched food vouchers (1 UMA/month)

Worth weighing

  • Onsite role with a requirement to work five days a week in Guadalajara
  • Evening/night shifts may not suit all candidates
  • Role involves adapting to AI-assisted onboarding processes which may change over time

Summarised from Nextiva's posting. Read the full original.

Listed by Nextiva on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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