or apply directly on Nextiva's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Nextiva's roles stay open a median of 23 days
- Reposted
- No
- Salary listed
- No 9% of Nextiva's roles list one
- Ghost-job risk at Nextiva
- moderate 6 stale, 7 reposted of 35 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Nextiva's own greenhouse board since 2026-08-03. Full hiring picture for Nextiva.
About this role
As a Manager of Technical Support at Nextiva, you will lead a large customer support organization, overseeing Supervisors to ensure exceptional service delivery. Your role involves coaching leaders, managing performance metrics, and driving revenue opportunities while maintaining a strong customer-first culture. You will also engage in workforce planning and utilize AI and operational data to enhance support effectiveness and team productivity.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nextiva as an employer.
What you need
- 4+ years of people-leadership experience in customer support, technical support, or related service environments
- 2+ years of experience leading a large customer support organization
- Experience leading technical support or a comparable technology-focused customer support environment
- Experience owning and delivering against team revenue or retention targets
- Strong understanding of support operations metrics
- Strong knowledge of quality assurance practices in customer support
Nice to have
- Experience in technical support, telecom, BPO/CX, enterprise software, or SaaS operations
- Experience supporting B2B customers or technology products
- Prior experience in a sales or account management role
- Hands-on experience with workforce planning
- Familiarity with Salesforce or customer relationship management platforms
What you get
- Major Health insurance for employees and dependents
- Life Insurance (24 times monthly salary)
- 10 personal days before first anniversary, 12 vacation days on first anniversary, 5 personal days annually thereafter
- 30-day Christmas bonus
- 50% vacation premium
- Company-matched food vouchers
Worth weighing
- Onsite role with a requirement to work five days a week
- Focus on both customer experience and revenue generation may create pressure
- High-volume support operation may involve challenging performance metrics
Summarised from Nextiva's posting. Read the full original.
Listed by Nextiva on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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