or apply directly on MongoDB's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days MongoDB's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of MongoDB's roles list one
- Ghost-job risk at MongoDB
- low 0 stale, 7 reposted of 411 open
- Hiring momentum
- 575 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from MongoDB's own greenhouse board since 2026-08-03. Full hiring picture for MongoDB.
About this role
The Manager of Technical Services Engineering will lead a regional team of MongoDB Support Engineers, focusing on customer satisfaction and technical excellence. Daily responsibilities include managing high-profile customer escalations, collaborating with internal teams, and guiding the professional development of team members. The role requires a strong emphasis on problem-solving, communication, and understanding customer needs within a fast-paced technical support environment.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MongoDB as an employer.
What you need
- A minimum of five (5) years practical experience running a technical support team or organization
- Experience coordinating high profile customer escalations
- Strong people management skills
- Ability to think on your feet and solve problems in real-time
- Ability to lead-by-example with strong diagnostic and troubleshooting skills
- Adept at setting clear expectations for individuals
Nice to have
- Prior work at a database company, specifically in the NoSQL space
- Born-in-the-cloud SaaS experience
- Experience with modern observability, analytics, and automation tools
- Experience developing KPI’s viewable in management dashboards using analytical tools like Tableau
- Exposure to AI/ML technologies
What you get
- Equity
- Participation in the employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
Worth weighing
- Role requires in-office work 3 or more days a week
- No specific mention of technology stack or tools used
- Salary range provided but varies based on individual factors
Summarised from MongoDB's posting. Read the full original.
Listed by MongoDB on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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