or apply directly on MNTN's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 64 days MNTN's roles stay open a median of 64 days
- Reposted
- No
- Salary listed
- No 0% of MNTN's roles list one
- Ghost-job risk at MNTN
- high 15 stale, 1 reposted of 18 open
- Hiring momentum
- 33 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from MNTN's own greenhouse board since 2026-08-03. Full hiring picture for MNTN.
About this role
The Platform Support Specialist at MNTN will serve as a primary contact for small businesses using the self-serve advertising platform, focusing on diagnosing and resolving customer issues efficiently. This role involves managing a high volume of inquiries, ensuring quick resolutions, and maintaining accurate documentation. As part of a new support organization, the specialist will also contribute to shaping processes and standards for the team.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of MNTN as an employer.
What you need
- 1–3 years of experience in a customer-facing role, with some exposure to product or technical support (SaaS, adtech, or digital marketing platforms preferred)
- Ability to diagnose and resolve platform issues independently, without defaulting to escalation
- Experience working within a ticketing or chat-based support system (Intercom, Zendesk, Salesforce Service Cloud, or similar), ideally at production volume
- Strong written communication skills: clear, concise, and professional in a high-volume async environment
Nice to have
- Background in adtech, digital advertising, programmatic media, or connected TV (CTV/OTT) is a plus
- Familiarity with self-serve advertising platforms and the types of issues small business advertisers commonly encounter is a plus
- Resolution-oriented: drives tickets to closure without letting ambiguity become a reason to pass issues along
- Resourceful: finds answers using available documentation and product knowledge before escalating
- Feedback-oriented: surfaces patterns and product gaps proactively rather than treating every ticket as a one-off
Worth weighing
- High-volume, product-focused role that requires quick resolution of customer issues
- Role is part of a founding team, which may involve ambiguity and evolving processes
- No specific salary or benefits information provided in the posting
Summarised from MNTN's posting. Read the full original.
Listed by MNTN on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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