or apply directly on Miro's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Miro's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of Miro's roles list one
- Ghost-job risk at Miro
- high 22 stale, 3 reposted of 40 open
- Hiring momentum
- 63 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Miro's own greenhouse board since 2026-08-03. Full hiring picture for Miro.
About this role
In this role, you will lead the Customer Support team for the Americas, managing both Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers. Your responsibilities include driving team performance, overseeing outsourced support, handling escalations, and collaborating with various departments to enhance the customer experience. You will also focus on team development through coaching and feedback, while contributing to strategic initiatives within the global support leadership team.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Miro as an employer.
What you need
- 5+ years in customer-facing roles in tech, ideally in SaaS
- 2+ years of people management experience, leading teams of individual contributors (5-15 people)
- Strong analytical mindset - comfortable using data to track performance, spot trends, and drive decisions
- Excellent coaching and feedback skills
- A servant leadership style
- Effective cross-functional collaborator
Nice to have
- Experience managing or working alongside outsourced or BPO support teams
- High proficiency in Brazilian Portuguese or Spanish (C1/C2)
What you get
- equity
- wellbeing benefit
- WFH equipment allowance
- annual Learning & Development stipend
Worth weighing
- No salary listed
- Hybrid work model with 2 days in the Austin hub required
- Focus on managing outsourced support teams may require additional coordination efforts
Summarised from Miro's posting. Read the full original.
Listed by Miro on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Miro
- Senior Channel Account ManagerAustin, US; Los Angeles, US; New York, US; Remote US; San Francisco, US
- Expression of Interest: Enterprise & Strategic AE - UK/ILondon, UK
- Senior Lifecycle Marketing ManagerCopenhagen, DK; London, UK
- Expression of Interest: SMB & Commercial Account ExecutiveRemote LATAM
- Expression of Interest: SMB & Commercial Account ExecutiveAustin, US
- Workplace CoordinatorAustin, US
- Staff Product Designer, GrowthCopenhagen, DK; London, UK; Remote Europe
- Forward Deployed Consultant, ManufacturingRemote US