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Maven Clinic

Client Success Manager

Maven Clinic · New York, NY; Remote, US (Hub cities)

Posted 1 day ago · $106,000 - 120,000

or apply directly on Maven Clinic's site. We never take the application ourselves.

Is this posting real?

This role has been open
1 day
Maven Clinic's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
84% of Maven Clinic's roles list one
Ghost-job risk at Maven Clinic
high
20 stale, 1 reposted of 37 open
Hiring momentum
52 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Maven Clinic's own greenhouse board since 2026-08-03. Full hiring picture for Maven Clinic.

About this role

As a Client Success Manager at Maven Clinic, you will be responsible for managing relationships with employer accounts, ensuring client satisfaction, retention, and engagement. Your role involves collaborating with various teams to drive enrollment and business growth, monitoring client health, and providing insights to optimize client programs. This position emphasizes a proactive, commercial approach rather than reactive support, requiring strong analytical and interpersonal skills.

Our read on this posting4.4out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Maven Clinic as an employer.

What you need

  • 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies
  • Experience working with enterprise employer clients through channel/payer partners (5,000+ employees)
  • Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes
  • Strong interpersonal, verbal, written, and presentation skills
  • Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met
  • Analytical skills and strategic thinking – able to translate data and client performance into actionable insights

Nice to have

  • Experience at a digital health company in health, wellness, or family health space
  • Experience with managing high volume of clients
  • Experience supporting health benefit programs for employer or payer clients
  • Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite

What you get

  • Employer-covered health, dental, and insurance plan options
  • Access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
  • Whole-self care through wellness partnerships
  • Hybrid work, in office meals, and work together days
  • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
  • Annual professional development stipend and access to a personal career coach through Maven for Mavens

Worth weighing

  • No salary listed in the posting, but a range is provided
  • The role requires occasional travel and in-person collaboration in hub cities
  • The position emphasizes a proactive, commercial approach rather than reactive support, which may require a strong business acumen
  • Experience with specific tools like Salesforce and Gainsight is preferred but not mandatory

Summarised from Maven Clinic's posting. Read the full original.

Listed by Maven Clinic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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