or apply directly on Levelup's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Levelup's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 0% of Levelup's roles list one
- Ghost-job risk at Levelup
- low 0 stale, 0 reposted of 7 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Levelup's own lever board since 2026-08-04. Full hiring picture for Levelup.
About this role
The L1 Hosting Tech Support Agent will act as the primary contact for clients needing technical assistance with their hosting environments and WordPress websites. Responsibilities include troubleshooting and resolving technical issues through live chat and ticket-based support while managing multiple chat channels and ensuring high customer satisfaction. This role is full-time and requires working fixed mid or night shifts, with a focus on delivering excellent customer service in a fast-paced environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Levelup as an employer.
What you need
- Detail-oriented
- Foundational knowledge of web hosting
- Experience in customer service
- Ability to troubleshoot technical issues
- Ability to manage multiple live chat channels
- Excellent response times
Worth weighing
- Fixed mid-shift or night-shift schedule with no flexibility
- Fully remote position
- Requires multitasking during busy periods
Summarised from Levelup's posting. Read the full original.
Listed by Levelup on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.