Member Engagement Supervisor
Lantern · Dallas, Texas, United States
Posted 13 days ago · $70,000-$80,000
or apply directly on Lantern's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Lantern's roles stay open a median of 23 days
- Reposted
- No
- Salary listed
- Yes 52% of Lantern's roles list one
- Ghost-job risk at Lantern
- moderate 5 stale, 1 reposted of 21 open
- Hiring momentum
- 55 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Lantern's own greenhouse board since 2026-08-03. Full hiring picture for Lantern.
About this role
As a Member Engagement Supervisor at Lantern, you will lead and coach a team of Care Advocates in a call center environment, focusing on enhancing their performance and member engagement. Your role involves real-time coaching, managing schedules, and handling escalated inquiries, all while fostering a positive and accountable team culture. You will also collaborate with other departments to ensure quality care coordination and contribute to process improvements.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lantern as an employer.
What you need
- 2–3 years of experience in a contact center or call center environment
- 1+ year in a lead, team lead, or supervisory capacity — formal or informal
- Strong interpersonal and communication skills
- Proven ability to manage multiple priorities in a dynamic, fast-paced setting
- Comfort with contact center tools and reporting dashboards (Salesforce, Five9, or similar)
- Customer-centric focus with excellent communication skills
Nice to have
- Healthcare, insurance, or outbound sales/case management experience
- Knowledge of care coordination and case management concepts
- Bilingual (English-Spanish) preferred
What you get
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
Worth weighing
- Role is fully onsite in Dallas, TX
- Specific work hours will be determined upon hire and must fall within call center's operating hours of 8:00 AM–7:00 PM ET
- Base salary range is $70,000-$80,000 depending on experience
Summarised from Lantern's posting. Read the full original.
Listed by Lantern on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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