or apply directly on KnowBe4's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days KnowBe4's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 21% of KnowBe4's roles list one
- Ghost-job risk at KnowBe4
- high 39 stale, 1 reposted of 62 open
- Hiring momentum
- 115 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.
About this role
The Manager, Customer Onboarding at KnowBe4 will lead the Onboarding Consulting team in São Paulo, Brazil, focusing on driving seamless customer onboarding and ensuring technical excellence. This role involves mentoring the team, developing scalable onboarding processes, collaborating with various internal stakeholders, and advocating for customer needs to enhance platform capabilities. The manager will also monitor performance metrics and foster a culture of innovation and customer-centricity within the team.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.
What you need
- Bachelor’s degree or equivalent work experience
- Proven leadership experience in customer onboarding, customer implementation, or customer success within a B2B SaaS environment
- Strong understanding of customer onboarding processes and customer lifecycle management
- 8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery
- 3+ years experience building and managing high-performing teams
- Technical proficiency with AI/SaaS platforms and solution delivery
Nice to have
- Cybersecurity experience and expertise
What you get
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
Worth weighing
- No salary listed
- Experience in cybersecurity is preferred but not mandatory
- Role involves significant responsibility in team management and customer interaction
Summarised from KnowBe4's posting. Read the full original.
Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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