or apply directly on KnowBe4's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days KnowBe4's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 21% of KnowBe4's roles list one
- Ghost-job risk at KnowBe4
- high 62 stale, 1 reposted of 62 open
- Hiring momentum
- 115 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.
About this role
The Customer Success Manager (Mid-Market) at KnowBe4 is responsible for fostering relationships with customers and enhancing their experience with the company's security products. Daily tasks include onboarding new clients, monitoring product usage, conducting business reviews, and collaborating with various teams to ensure customer satisfaction and retention. The role also involves strategizing to meet customer objectives and driving additional value throughout the customer lifecycle.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.
What you need
- Associate’s degree or equivalent work experience and education preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience with Microsoft Excel and Word
- Experience with Gmail and Google Docs
- Experience with web Browsers (Chrome, Internet Explorer, etc.)
Nice to have
- IT experience/exposure is a plus
- Prior experience as a Customer Success Manager preferred
What you get
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
Worth weighing
- No salary listed
- Role involves managing multiple customer relationships which may require strong multitasking skills
- Experience in IT security is preferred but not mandatory
Summarised from KnowBe4's posting. Read the full original.
Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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