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KnowBe4

Customer Success Director (SMB) (Hybrid)

KnowBe4 · São Paulo, Brazil

Posted about 3 months ago

or apply directly on KnowBe4's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
KnowBe4's roles stay open a median of 81 days
Reposted
No
Salary listed
No
21% of KnowBe4's roles list one
Ghost-job risk at KnowBe4
high
62 stale, 1 reposted of 62 open
Hiring momentum
115 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from KnowBe4's own greenhouse board since 2026-08-03. Full hiring picture for KnowBe4.

About this role

The Customer Success Director (SMB) at KnowBe4 is responsible for leading a team of Customer Success Managers to enhance customer relationships and maximize customer lifetime value. This role involves monitoring team performance, ensuring exceptional customer experiences, and managing the post-sale customer lifecycle. The director will also develop strategies to reduce churn, promote customer advocacy, and achieve onboarding and sales targets.

Our read on this posting2.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of KnowBe4 as an employer.

What you need

  • Fluent in English and Portuguese
  • 2+ years managing customers within a SaaS subscription model
  • Experience delivering customer value, outcomes and results that align with customer objectives
  • Strong empathy for customers and passion for driving growth
  • Basic understanding of financial and operational levers in a SaaS recurring revenue business model
  • Experience with Salesforce or other CRM

Nice to have

  • Previous management experience preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)

What you get

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses

Worth weighing

  • No specific salary information provided
  • Hybrid work schedule may require flexibility in commuting to the São Paulo office
  • High expectations for performance and ownership may lead to a demanding work environment

Summarised from KnowBe4's posting. Read the full original.

Listed by KnowBe4 on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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