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Iterative Health

Technical Services Engineer – Site Infrastructure & Enablement

Iterative Health · Cambridge, Massachusetts, United States, New York, New York, United States

Posted 20 days ago

or apply directly on Iterative Health's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Iterative Health's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Iterative Health's roles list one
Ghost-job risk at Iterative Health
high
29 stale, 1 reposted of 55 open
Hiring momentum
88 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Iterative Health's own greenhouse board since 2026-08-03. Full hiring picture for Iterative Health.

About this role

As a Technical Services Engineer at Iterative Health, you will support managed clinical research sites by ensuring they have the necessary technical and operational support. Your responsibilities will include providing Tier 1 support for site inquiries, managing medical equipment requests, coordinating with vendors, and troubleshooting technical issues. You will also document processes and collaborate with various teams to enhance site operations and efficiency.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Iterative Health as an employer.

What you need

  • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, Clinical Research, Life Sciences, Business Operations, or a related field, or equivalent professional experience
  • 3+ years of relevant experience supporting clinical research sites, healthcare operations, technical services, field support, IT, or comparable multi-site environments
  • Demonstrated ability to independently own Tier 1 support requests from intake through resolution
  • Experience supporting clinical or healthcare technology, including end-user hardware, software, peripherals, connectivity, applications, EHRs, and other site systems
  • Experience supporting site equipment and technology throughout the lifecycle, including procurement, inventory, shipping, deployment, installation, troubleshooting, replacement, and asset management
  • Experience coordinating with external vendors and service providers

Nice to have

  • Experience completing or supporting Feasibility Questionnaires, Vendor Assessments, and InfoSec Assessments
  • Experience providing Tier 1 support for Compliance and Quality Management Systems
  • Experience administering or supporting clinical research systems and applications
  • Experience deploying and managing CTMS templates
  • Experience supporting EHR integration implementation and video-recording workflows

What you get

  • Hybrid work environment with in-office collaboration two days per week
  • Comprehensive medical, dental, and vision coverage, with up to 80% of premiums covered
  • Mental health and wellness support through Spring Health
  • Health HSA or FSA options, and commuter FSA contributions
  • Unlimited PTO, 12 company holidays, and a company-wide shutdown between Christmas and New Years
  • 401(k) program with a company match of up to 3%

Worth weighing

  • No specific mention of the technology stack used
  • Travel required to managed clinical sites may impact work-life balance
  • Role involves a mix of technical support and operational tasks, which may appeal to some but not others

Summarised from Iterative Health's posting. Read the full original.

Listed by Iterative Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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