or apply directly on Impact.com's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Impact.com's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 42% of Impact.com's roles list one
- Ghost-job risk at Impact.com
- high 50 stale, 1 reposted of 86 open
- Hiring momentum
- 120 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Impact.com's own greenhouse board since 2026-08-03. Full hiring picture for Impact.com.
About this role
As a Customer Solutions Specialist II at impact.com, you will provide technical support and client advocacy for a diverse range of customers using the platform. Your day-to-day tasks will include troubleshooting technical issues, managing customer inquiries via live chat and ticketing systems, and collaborating with cross-functional teams to enhance product functionality. You will also mentor team members and engage in continuous learning to improve your skills and service delivery.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Impact.com as an employer.
What you need
- 2+ years of hands-on technical support experience (ideally B2B SaaS)
- Degree/qualification in a technical or business field, or equivalent practical experience in SaaS/web tech
- Working knowledge of HTML/CSS/JS, APIs, SQL, and SFTP
- Understanding of affiliate marketing and basic business accounting
- Strong analytical problem-solving skills
- Excellent communication skills with the ability to translate complex concepts into customer-friendly guidance
What you get
- Flexible Working with Responsible PTO policy
- Health and Wellness benefits including up to 12 fully covered therapy/coaching sessions per year
- Restricted Stock Units (RSUs) as part of total compensation
- Free Coursera subscription and PXA courses for continuous learning
- Generous parental leave policy
- Technology stipend for home office setup and monthly internet allowance
Worth weighing
- No specific salary listed
- Role requires handling potentially tense customer interactions
- Technical aptitude required for troubleshooting and diagnostics
Summarised from Impact.com's posting. Read the full original.
Listed by Impact.com on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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