PitchMeAI Jobs
Impact.com

Customer Solutions Specialist (Technical Support)

Impact.com · Kuala Lumpur

Posted about 3 months ago

or apply directly on Impact.com's site. We never take the application ourselves.

Is this posting real?

This role has been open
76 days
Impact.com's roles stay open a median of 81 days
Reposted
No
Salary listed
No
42% of Impact.com's roles list one
Ghost-job risk at Impact.com
high
85 stale, 1 reposted of 86 open
Hiring momentum
120 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Impact.com's own greenhouse board since 2026-08-03. Full hiring picture for Impact.com.

About this role

As a Customer Solutions Specialist at impact.com, you will provide enterprise-level technical support to a diverse range of clients, helping them troubleshoot issues and optimize their use of the partnership management platform. Your daily tasks will include managing support cases, contributing to knowledge documentation, and collaborating with other departments to address customer needs. The role requires strong communication skills and a customer-centric approach, with opportunities to work on various technical challenges.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Impact.com as an employer.

What you need

  • Bachelor's degree or higher
  • Fluent in English (spoken and written)
  • Excellent communicator with strong interpersonal skills
  • Organized, excellent at time management
  • Team player with great adaptability
  • Customer-centric, willing to advocate for client needs

Nice to have

  • Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing
  • Experience (4+ years) in Customer Technical Support, SaaS business, Digital Marketing industry, or Service Quality Management

What you get

  • Flexible Working with Responsible PTO policy
  • Health and Wellness benefits including therapy sessions and gym reimbursement
  • Free Coursera subscription and PXA courses for continuous learning
  • Generous parental leave policy
  • Technology stipend for home office setup and internet expenses

Worth weighing

  • No salary listed
  • Role involves working weekends and holidays
  • Fast-paced environment with varying daily tasks

Summarised from Impact.com's posting. Read the full original.

Listed by Impact.com on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Impact.com

All 86 open roles at Impact.com →