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Hootsuite

Bilingual Senior Customer Success Manager (STE - 12 month contract, French/English)

Hootsuite · Montreal, Quebec, Vancouver, Canada, Toronto, Canada, Canada; Calgary, Canada; Edmonton, Canada; Ottawa, Canada

Posted 20 days ago

or apply directly on Hootsuite's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Hootsuite's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of Hootsuite's roles list one
Ghost-job risk at Hootsuite
high
12 stale, 1 reposted of 25 open
Hiring momentum
33 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Hootsuite's own greenhouse board since 2026-08-03. Full hiring picture for Hootsuite.

About this role

The Bilingual Senior Customer Success Manager will support high-value customers in achieving their business goals on social media through relationship management and expert guidance on Hootsuite's products. Responsibilities include onboarding customers, conducting success reviews, and ensuring user adoption while collaborating with internal teams to advocate for customer needs and drive account growth. This role requires a proactive approach to customer engagement and a commitment to delivering exceptional service.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Hootsuite as an employer.

What you need

  • Significant years of customer-facing/account management experience, preferably in the technology (SaaS) industry
  • Proven success managing a customer portfolio with a record of successful adoption
  • Solid knowledge of social media and/or social marketing
  • Ability to quickly learn new technologies and explain software features and social media concepts to customers
  • Demonstrates a desire to proactively help and serve internal/external customers
  • Works with others to deliver results

What you get

  • Base pay range of $80,000 — $112,000 CAD
  • Eligible for Hootsuite’s Sales Compensation Program

Worth weighing

  • 12 month contract position
  • No specific mention of remote work flexibility, but listed as #LI-Hybrid
  • Variable pay details provided only during the interview process

Summarised from Hootsuite's posting. Read the full original.

Listed by Hootsuite on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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