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H1

Principal Customer Success Manager - Pharma

H1 · US Remote

Posted about 3 months ago · $145,000 to $160,000

or apply directly on H1's site. We never take the application ourselves.

Is this posting real?

This role has been open
79 days
H1's roles stay open a median of 80 days
Reposted
No
Salary listed
Yes
63% of H1's roles list one
Ghost-job risk at H1
high
17 stale, 0 reposted of 19 open
Hiring momentum
35 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from H1's own lever board since 2026-08-04. Full hiring picture for H1.

About this role

The Principal Customer Success Manager at H1 is responsible for managing relationships with large and complex customers, ensuring they successfully implement and derive value from H1's platform. This role involves leading cross-functional initiatives, driving customer engagement, and managing account strategies while collaborating with various internal teams. The position requires a strategic mindset and the ability to operate autonomously in a fast-paced environment, focusing on delivering measurable outcomes for enterprise clients in the Pharma and CRO sectors.

Our read on this posting3.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of H1 as an employer.

What you need

  • 5+ years of experience in Customer Success, Account Management, Consulting, Program Management, or equivalent strategic customer-facing experience within an Enterprise or Strategic B2B SaaS environment
  • Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement
  • Strong project management experience across multi-threaded, high-priority initiatives
  • Proven ability to manage renewals, mitigate risk, and identify expansion opportunities

Nice to have

  • Experience working in or with Life Sciences organizations
  • Medical Affairs or Clinical experience is a plus

What you get

  • Full suite of health insurance options
  • Generous paid time off
  • Pre-planned company-wide wellness holidays
  • Retirement options
  • Health & charitable donation stipends
  • Impactful Business Resource Groups

Worth weighing

  • No specific mention of remote work limitations or travel frequency beyond the final interview
  • Role requires navigating ambiguity and complex stakeholder dynamics, which may be challenging for some candidates

Summarised from H1's posting. Read the full original.

Listed by H1 on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at H1

All 19 open roles at H1 →

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