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H1

Sr. Customer Success Manager - Pharma (Bilingual - Spanish & English Required)

H1 · UK Remote

Posted about 3 months ago

or apply directly on H1's site. We never take the application ourselves.

Is this posting real?

This role has been open
79 days
H1's roles stay open a median of 80 days
Reposted
No
Salary listed
No
63% of H1's roles list one
Ghost-job risk at H1
high
17 stale, 0 reposted of 19 open
Hiring momentum
35 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from H1's own lever board since 2026-08-04. Full hiring picture for H1.

About this role

As a Senior Customer Success Manager at H1, you will manage relationships with large, complex customers, ensuring they successfully implement and derive value from the H1 platform. Your role involves strategic account management, leading executive discussions, and identifying opportunities for growth while providing tailored training and support. You will also analyze performance metrics and collaborate with cross-functional teams to enhance the customer experience and drive measurable business outcomes.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of H1 as an employer.

What you need

  • 5+ years of experience in Customer Success or Client Services within an Enterprise or Strategic B2B SaaS environment
  • Bilingual (Spanish & English Required)
  • Willingness to flex hours to support an EU book of business
  • Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement
  • Strong project management experience across multi-threaded, high-priority initiatives
  • Proven ability to manage renewals, mitigate risk, and identify expansion opportunities

Nice to have

  • Experience working in or with Life Sciences organizations
  • Medical Affairs or Clinical experience

What you get

  • Generous paid time off & pre-planned company-wide wellness holidays
  • Retirement options
  • Health & charitable donation stipends
  • Impactful Business Resource Groups
  • Opportunity to work with leading biotech and life sciences companies

Worth weighing

  • Role requires bilingual proficiency in Spanish and English
  • Experience in Life Sciences preferred but not mandatory
  • Fast-paced environment may require flexibility and adaptability

Summarised from H1's posting. Read the full original.

Listed by H1 on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at H1

All 19 open roles at H1 →

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