or apply directly on GitLab's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days GitLab's roles stay open a median of 76 days
- Reposted
- No
- Salary listed
- No 0% of GitLab's roles list one
- Ghost-job risk at GitLab
- high 229 stale, 9 reposted of 238 open
- Hiring momentum
- 338 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.
About this role
As a Support Engineer at GitLab, you will work closely with customers and internal teams to troubleshoot and resolve issues related to GitLab's products. Your day-to-day tasks will involve managing customer inquiries, collaborating with engineering and product teams, creating documentation, and participating in on-call support rotations. You will also have opportunities to contribute to code improvements and support process enhancements.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.
What you need
- Experience managing customer-facing cases throughout the support lifecycle
- Excellent Linux systems administration knowledge
- Ability to use scripting languages (preferably Ruby or Bash)
- Experience with Git and CI/CD
- Expertise in writing support content
- Ability to communicate complex technical topics to customers and coworkers
What you get
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
Worth weighing
- No specific salary range for Canadian residents mentioned
- Role involves on-call support which may require weekend availability
- Candidates with varying levels of experience are encouraged to apply, indicating flexibility in hiring standards
Summarised from GitLab's posting. Read the full original.
Listed by GitLab on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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