or apply directly on GitLab's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days GitLab's roles stay open a median of 41 days
- Reposted
- No
- Salary listed
- No 0% of GitLab's roles list one
- Ghost-job risk at GitLab
- low 0 stale, 9 reposted of 238 open
- Hiring momentum
- 338 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.
About this role
As a Support Engineering Manager for GitLab's US Government team, you will oversee the delivery of technical support for government customers, leading a team of support engineers in troubleshooting complex environments. Your role includes hiring and developing team members, refining support processes, and collaborating with product and engineering teams to enhance service delivery. You'll also participate in on-call rotations and engage directly with customers to address their challenges and improve their experience with GitLab's products.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.
What you need
- Experience leading and developing support engineering teams
- Background managing technical support for complex enterprise products
- Familiarity with US Government customers and their specific needs
- Ability to hire, onboard, and grow support engineers
- Skill in coaching and mentoring engineers through challenging customer issues
- Experience handling crisis or high-severity incidents in production environments
Nice to have
- Openness to candidates with transferable leadership and support experience
What you get
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Worth weighing
- No salary listed for non-residents
- Role involves on-call responsibilities
- Focus on government-specific requirements may limit exposure to broader industry practices
Summarised from GitLab's posting. Read the full original.
Listed by GitLab on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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