PitchMeAI Jobs
GitLab

Director, Customer Success, EMEA

GitLab · Remote Ireland; Remote, France; Remote, Germany; Remote, Netherlands; Remote, Spain; Remote, United Kingdom

Posted about 2 months ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
65 days
GitLab's roles stay open a median of 99 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
high
238 stale, 9 reposted of 238 open
Hiring momentum
94 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As the Director of Customer Success for EMEA at GitLab, you will lead the Customer Success Management and Engineering teams, focusing on enhancing customer adoption, satisfaction, and outcomes. Your responsibilities include setting the regional strategy, ensuring alignment between teams, developing scalable programs, and driving operational excellence. You will collaborate closely with various departments to ensure a seamless customer journey from implementation to renewal, while also building and mentoring a high-performing remote team.

Our read on this posting3.4out of 5
benefits
3/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Significant leadership experience in Customer Success, Customer Experience, Technical Account Management, or a related post-sales function in an enterprise SaaS or subscription software business
  • Experience leading both customer-facing relationship teams and technical customer-facing teams
  • A track record of improving customer adoption, measurable outcomes, retention, and expansion in complex enterprise accounts
  • Experience designing or scaling coverage models across dedicated, pooled, digital, or programmatic customer-success motions
  • Strong understanding of customer lifecycle management, success planning, health and risk management, adoption metrics, and renewal/expansion partnership
  • Ability to lead technical and business conversations with senior customer stakeholders

Nice to have

  • Experience with DevSecOps, software development lifecycle, developer platforms, or enterprise technology transformation
  • Experience leading adoption of AI, developer productivity, security, or platform capabilities
  • Familiarity with customer-success platforms and revenue systems such as Gainsight and Salesforce
  • Experience operating in a high-growth, global, all-remote company
  • Experience building scaled enablement programs, technical communities, or pooled specialist models

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • The role is remote but may have specific location-based eligibility requirements.
  • The posting encourages candidates from underrepresented groups to apply even if they do not meet every single requirement.

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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