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GitLab

Customer Success Manager - East

GitLab · Remote, North America

Posted about 2 months ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
56 days
GitLab's roles stay open a median of 52 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
high
144 stale, 9 reposted of 238 open
Hiring momentum
338 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-28

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Customer Success Manager at GitLab, you will help customers maximize the value of the DevSecOps platform by driving adoption and fostering long-term relationships. Your role involves guiding customers on best practices in software development, leading workshops, and translating product usage data into actionable insights. You will collaborate with various teams to ensure customer satisfaction and retention, focusing on measurable outcomes and strategic objectives.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
  • Knowledge of the software development lifecycle, including typical development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders.

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • No specific mention of required certifications or degrees.
  • Base salary range provided only for U.S. residents; no international salary details available.
  • Sales roles may have incentive pay, but specifics are not detailed.

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-09-28. PitchMeAI is not the employer.

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