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GitLab

Customer Success Architect

GitLab · Remote, United States

Posted 23 days ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
23 days
GitLab's roles stay open a median of 41 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
low
0 stale, 9 reposted of 238 open
Hiring momentum
338 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Customer Success Architect at GitLab, you will serve as a strategic advisor to major customers, helping them align GitLab's DevSecOps platform with their business objectives. Your role involves guiding customers through their journey post-sale, facilitating technical workshops, and ensuring adoption and satisfaction with the platform. You will collaborate with various teams to address customer needs and drive successful outcomes.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Practical understanding of Git, common branching strategies, and modern software development lifecycles
  • Working knowledge of continuous integration, continuous deployment, and DevSecOps practices
  • Experience guiding customers through technical or architectural decisions in complex enterprise environments
  • Experience facilitating technical workshops, enablement programs, and structured customer adoption initiatives
  • Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures
  • Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • The role requires strong technical knowledge and experience in customer success, which may be challenging for those without a solid background in these areas.
  • The job involves managing a portfolio of customers, which could be demanding depending on the number and complexity of accounts.
  • The position is fully remote, which may not suit everyone, especially those who prefer in-office environments.

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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