or apply directly on Formic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Formic's roles stay open a median of 78 days
- Reposted
- No
- Salary listed
- No 34% of Formic's roles list one
- Ghost-job risk at Formic
- high 38 stale, 0 reposted of 41 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Formic's own greenhouse board since 2026-08-03. Full hiring picture for Formic.
About this role
As a Product Support Engineer at Formic, you will serve as the technical escalation point for Field Engineering, diagnosing and resolving complex issues encountered by Field Service Engineers (FSEs). Your role involves analyzing system failures, developing troubleshooting plans, and collaborating with Product Engineering to address systemic issues. You will also maintain and improve the knowledge base for your assigned systems, ensuring efficient support and operational effectiveness.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Formic as an employer.
What you need
- 7+ years of experience with industrial automation, robotics, or manufacturing equipment
- Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
- Experience with PLCs, industrial robots, safety equipment, vision, networking, or other relevant technologies
- Comfortable working directly with equipment to reproduce problems and test solutions
- Able to use data and evidence to work through complex technical problems
- Strong written and verbal communication skills
Nice to have
- Bachelor’s degree in engineering or a related technical field
- Experience supporting automation deployed across multiple customer sites
- Experience building technical support documentation or knowledge bases
- Experience working between field service and product engineering teams
- Experience using failure and service data to reduce repeat issues and repeat site visits
What you get
- Equity in Formic: Participate in our stock option program
- Competitive & Uncapped Commission Structure
- Comprehensive Healthcare Coverage: Medical, dental, and vision insurance with 99% of employee premiums covered
- Additional Insurance Benefits: FSA, DCFSA, life insurance, short-term and long-term disability, all 100% employer-paid
- Employee Assistance Program (EAP): Fully funded by Formic
- Paid Parental Leave Program: Up to 12 weeks of paid parental leave
Worth weighing
- Role involves significant troubleshooting and technical problem-solving, which may lead to high-pressure situations.
- Position requires in-office work, which may not appeal to candidates seeking remote options.
- The job may involve working long hours, as the role typically runs approximately 50+ hours per week.
- No specific mention of career advancement opportunities or professional development programs.
Summarised from Formic's posting. Read the full original.
Listed by Formic on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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