or apply directly on Formic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Formic's roles stay open a median of 78 days
- Reposted
- No
- Salary listed
- No 34% of Formic's roles list one
- Ghost-job risk at Formic
- high 38 stale, 0 reposted of 41 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Formic's own greenhouse board since 2026-08-03. Full hiring picture for Formic.
About this role
As a Product Support Engineer at Formic, you will serve as the technical escalation point for Field Engineering, diagnosing issues that Field Service Engineers cannot resolve. Your role involves analyzing failures across the fleet, developing troubleshooting plans, and collaborating with Product Engineering to address systemic problems. You will also maintain and improve technical documentation and support the field team in resolving complex technical issues.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Formic as an employer.
What you need
- 7+ years of experience with industrial automation, robotics, or manufacturing equipment
- Strong troubleshooting skills across mechanical, electrical, controls, and automation systems
- Experience with PLCs, industrial robots, safety equipment, vision, networking, or other relevant technologies
- Comfortable working directly with equipment to reproduce problems and test solutions
- Strong written and verbal communication skills
- Able to take ownership of an escalation and drive it until there is a clear next step
Nice to have
- Bachelor’s degree in engineering or a related technical field
- Experience supporting automation deployed across multiple customer sites
- Experience building technical support documentation or knowledge bases
- Experience working between field service and product engineering teams
- Experience using failure and service data to reduce repeat issues and repeat site visits
What you get
- Equity in Formic
- Competitive & Uncapped Commission Structure
- Comprehensive Healthcare Coverage
- Additional Insurance Benefits
- Employee Assistance Program (EAP)
- Paid Parental Leave Program
Worth weighing
- Role requires in-office work in Bolingbrook, IL or Oakland, CA
- Job may involve working over 50 hours per week due to the nature of product support engineering
- No specific mention of remote work options outside of occasional travel
Summarised from Formic's posting. Read the full original.
Listed by Formic on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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