or apply directly on Fora's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 71 days Fora's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- Yes 95% of Fora's roles list one
- Ghost-job risk at Fora
- high 42 stale, 1 reposted of 42 open
- Hiring momentum
- 56 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Fora's own greenhouse board since 2026-08-03. Full hiring picture for Fora.
About this role
The Support Manager, Flights at Fora will oversee the quality of flight-related support for advisors, handling complex escalations and enhancing the overall support experience. This role involves proactive problem-solving, training offshore teams, and maintaining accurate internal resources. The manager will also analyze performance metrics to drive improvements and collaborate with various teams to ensure smooth operations.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fora as an employer.
What you need
- 5+ years of Sabre or GDS experience, including familiarity with Phase IV exchanges, ARC reconciliations, and NDC content
- 5+ years of relevant work experience with a strong customer service background
- Proven track record of improving support operations against measurable targets
- Excellent problem-solving and process-improvement skills
- Experience creating dashboards and tracking metrics using tools like Excel or Tableau
- Comfortable with AI tools such as Claude Code and Codex
Nice to have
- Basic understanding of AI tools in customer support automation
- Advanced Excel skills
- MBA or other relevant advanced degree
What you get
- Unlimited vacation
- Health Insurance (including an option completely covered by Fora HQ)
- Dental & Vision Insurance
- ClassPass Memberships
- 401k plan
- Commuter Benefits
Worth weighing
- No specific mention of remote work options
- Role requires deep GDS knowledge which may limit candidates without this experience
- Fast-moving environment may not suit everyone
Summarised from Fora's posting. Read the full original.
Listed by Fora on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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