Voice of the Customer Program Manager
Figma · San Francisco, CA • New York, NY • United States
Posted about 2 months ago
or apply directly on Figma's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 66 days Figma's roles stay open a median of 66 days
- Reposted
- No
- Salary listed
- No 0% of Figma's roles list one
- Ghost-job risk at Figma
- high 146 stale, 4 reposted of 158 open
- Hiring momentum
- 217 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-08
Measured from postings appearing on and disappearing from Figma's own greenhouse board since 2026-08-03. Full hiring picture for Figma.
About this role
The Voice of the Customer Program Manager at Figma will lead the development and execution of a comprehensive VOC program, focusing on gathering insights from various customer-facing areas such as Support, Sales, and community feedback. This role involves prioritizing customer pain points, collaborating with cross-functional teams to advocate for customer needs, and utilizing AI to enhance reporting and insights delivery. The manager will also be responsible for monitoring customer sentiment and ensuring that actionable insights are communicated effectively across the organization.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Figma as an employer.
What you need
- Experience building and running a VOC program, as a PM or Manager
- Background in a customer-facing function (Support, Success, or Sales – Support preferred)
- Demonstrated ownership mentality with a track record of identifying problems and driving solutions
- Fluency in AI workflows and ability to build scalable processes quickly
- Strong analytical and communication skills to translate data into compelling narratives and influence stakeholders
Nice to have
- Previous experience with Figma products
What you get
- Equity for employees
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and reproductive or family planning support
- Mental health and wellness benefits
- Paid time off including paid sick leave and holidays
Worth weighing
- No specific salary listed, but a range is provided
- Role involves significant cross-functional collaboration which may require strong interpersonal skills
- Candidates must keep cameras on during video interviews and attend in-person onboarding
- Application limits may restrict candidates from applying to multiple roles simultaneously
Summarised from Figma's posting. Read the full original.
Listed by Figma on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.
More roles at Figma
- Director, Business SystemsSan Francisco, CA • New York, NY • United States
- Account Executive, SMB (Berlin, Germany)Berlin, Germany
- Events Manager - Figma Weave (New York, United States)New York, NY
- Enterprise Support Specialist, Korean Speaking (London, United Kingdom)London, England
- Customer Enablement Manager (Paris, France)Paris, France
- Senior Manager, Enterprise Sales (London, United Kingdom)London, England
- AI Applied ScientistSan Francisco, CA • New York, NY • United States
- Solutions Consultant (Sydney, Australia)Sydney, Australia