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Figma

Support Engineer, AI Infrastructure & Tooling

Figma · San Francisco, CA • New York, NY • United States

Posted about 2 months ago

or apply directly on Figma's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Figma's roles stay open a median of 55 days
Reposted
No
Salary listed
No
0% of Figma's roles list one
Ghost-job risk at Figma
high
129 stale, 4 reposted of 158 open
Hiring momentum
217 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Figma's own greenhouse board since 2026-08-03. Full hiring picture for Figma.

About this role

As a Support Engineer on the AI Infrastructure & Tooling team at Figma, you'll focus on building and operationalizing AI-powered workflows to enhance the Product Support experience. Your responsibilities will include designing integrations across various systems, utilizing AI for workflow automation, and collaborating with multiple teams to ensure effective implementation and governance. This role requires a blend of technical skills and the ability to translate complex support challenges into actionable solutions.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Figma as an employer.

What you need

  • 3+ years of experience shipping integrations, automations, or internal tools across customer-facing operational systems
  • Strong proficiency in modern back-end technologies and languages (e.g., Ruby, Python, Go, C++, PostgreSQL)
  • Hands-on experience building APIs, implementing webhooks, orchestrating data flows, and integrating systems across complex workflows
  • Hands-on experience with LLM-powered workflows, AI automations, or AI-enabled customer/support experiences
  • Strong product and stakeholder instincts to translate ambiguous support problems into practical technical solutions
  • Proven track record of designing AI workflows with clear guardrails, fallback paths, and responsible deployment practices

Nice to have

  • Experience with support platforms like Zendesk, Decagon, Sprinklr, Gainsight, Maestro QA/Rippit, Assembled, Salesforce, or similar systems
  • Familiarity with agent assist tooling, AI support chatbots, copilot tooling, RAG, AI observability, or monitoring AI workflows in production
  • Experience building internal Slack tooling, workflow automations, or embedded support experiences
  • Background in Support Engineering, Internal Tools Engineering, Solutions Engineering, Support Operations, CX Systems, or Business Systems
  • Familiarity with customer support metrics such as containment, deflection, CSAT, first contact resolution, routing accuracy

What you get

  • Equity to employees
  • Health, dental, and vision coverage
  • Retirement benefits with company contributions
  • Parental leave and reproductive or family planning support
  • Mental health and wellness benefits
  • Paid time off

Worth weighing

  • No specific salary listed, but a range is provided ($169,000 — $245,000 USD)
  • Role involves significant integration and automation work, which may require navigating complex systems
  • The position emphasizes AI and automation, which could imply a focus on cutting-edge technology but also on troubleshooting and operational challenges

Summarised from Figma's posting. Read the full original.

Listed by Figma on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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