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Figma

Manager, Customer Enablement (Tokyo, Japan)

Figma · Tokyo, Japan

Posted about a month ago

or apply directly on Figma's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Figma's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Figma's roles list one
Ghost-job risk at Figma
high
119 stale, 4 reposted of 158 open
Hiring momentum
217 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Figma's own greenhouse board since 2026-08-03. Full hiring picture for Figma.

About this role

As the Manager of Customer Enablement at Figma, you will lead a team of Customer Experience Managers (CEMs) focused on driving engagement and value for Figma's Mid-Market, Enterprise, and Strategic customers. Your role involves setting team goals, mentoring team members, collaborating with various departments, and directly engaging with customers to ensure exceptional service. This position is ideal for someone with a strong background in SaaS and a passion for customer success.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Figma as an employer.

What you need

  • 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
  • 5+ years of total experience in customer-facing roles within high-growth SaaS companies
  • A customer-first mindset with strong strategic thinking and execution capabilities
  • A proven ability to lead, inspire, and scale teams, especially through growth and change
  • Excellent communication skills, with the ability to connect with a wide range of internal and external personas

Nice to have

  • Familiarity with design systems, product development workflows, or Figma itself
  • Experience in a similar role at a design, collaboration, or productivity-focused SaaS company
  • A background in UX/UI, Design Ops, or Frontend Development

Worth weighing

  • No salary listed
  • Role includes strong player-coach dynamics, which may require hands-on involvement despite being a leadership position
  • Candidates are encouraged to apply even if their experience doesn't align perfectly with the job description, indicating flexibility in candidate qualifications

Summarised from Figma's posting. Read the full original.

Listed by Figma on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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