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Fictiv

IT Operations Support - Mexico (Entry-level position)

Fictiv · Monterrey, Mexico

Posted 16 days ago

or apply directly on Fictiv's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Fictiv's roles stay open a median of 45 days
Reposted
No
Salary listed
No
40% of Fictiv's roles list one
Ghost-job risk at Fictiv
high
54 stale, 0 reposted of 91 open
Hiring momentum
143 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Fictiv's own greenhouse board since 2026-08-03. Full hiring picture for Fictiv.

About this role

In this entry-level IT Operations Support role, you will be the first point of contact for IT support requests from employees and partners. Your responsibilities include triaging and resolving Level 1 support tickets related to hardware, software, and network issues, assisting with user account management, and contributing to IT projects like onboarding and security initiatives. You will work closely with senior engineers and help maintain documentation and inventory tracking.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fictiv as an employer.

What you need

  • Associate Degree in Technology, Engineering, Computer Science, or Technical Trade School
  • 2 - 5 years of experience in an IT help desk or support role
  • Basic understanding of IAM concepts, including user provisioning and SSO
  • Familiarity with SaaS administration (Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or similar)
  • Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk)

Nice to have

  • Technical certifications (CompTIA A+ / Network+ / Security+) are a plus
  • Experience with Okta or Entra administration is a plus
  • Experience with MDM solutions (Kandji, Iru, Jamf, or similar) is a plus
  • Experience administering Google Workspace, Entra, Microsoft Teams, Slack, Zoom, or Office 365 for a large-size company is a plus

Worth weighing

  • Entry-level position may have limited growth opportunities
  • Night shift requirement may not suit all candidates
  • Focus on Level 1 support could mean less exposure to advanced IT tasks

Summarised from Fictiv's posting. Read the full original.

Listed by Fictiv on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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Apply to an IT Operations Support - Mexico (Entry-level position) position at Fictiv - Jobs near me at Monterrey, Mexico