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Everlaw

Customer Support Specialist I

Everlaw · New York, New York, United States

Posted 19 days ago · $32.70 - $41.35

or apply directly on Everlaw's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Everlaw's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
65% of Everlaw's roles list one
Ghost-job risk at Everlaw
high
21 stale, 1 reposted of 37 open
Hiring momentum
49 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Everlaw's own greenhouse board since 2026-08-03. Full hiring picture for Everlaw.

About this role

As a Customer Support Specialist I, you will be the primary contact for customers using the Everlaw platform, assisting legal teams from various sectors with product functionality and technical issues via phone and email. Your role involves troubleshooting complex client tickets, collaborating with team members, and utilizing AI to enhance customer support workflows. You will also engage in training to build product expertise and participate in performance meetings to discuss career growth.

Our read on this posting4.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Everlaw as an employer.

What you need

  • At least 2 years of customer service experience in customer support at a software company or in a similar customer-facing role
  • Exceptional verbal and written communication skills
  • Organized and process-driven
  • Ability to anticipate and mitigate friction points in a fast-paced environment
  • Proactive in resolving and learning from technical challenges
  • Authorized to work in the United States

Nice to have

  • Experience in Customer Support at a software or technology company
  • Familiarity with Customer Relationship Management (CRM) tools like Zendesk or Salesforce
  • Proficiency with Google Workspace applications
  • Prior experience or familiarity with legal technology or legal workflows

What you get

  • Expected hourly rate range of $32.70 - $41.35 per hour
  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Accounts for health and dependent care expenses
  • Membership to Modern Health for mental health and wellness support
  • Paid parental leave
  • Company-sponsored life and disability insurance

Worth weighing

  • Employment is contingent on successful completion of a post-offer background check and federal agency suitability clearances
  • No mention of specific tools or technologies used in support processes
  • The role requires a hybrid work schedule, which may not suit all candidates

Summarised from Everlaw's posting. Read the full original.

Listed by Everlaw on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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