or apply directly on Esri's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Esri's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Esri's roles list one
- Ghost-job risk at Esri
- low 0 stale, 7 reposted of 453 open
- Hiring momentum
- 664 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Esri's own greenhouse board since 2026-08-03. Full hiring picture for Esri.
About this role
As a Support Analyst II at Esri, you will leverage your expertise in the ArcGIS Platform to provide high-quality technical support to customers, addressing complex challenges and fostering collaboration. Your role involves analyzing customer issues, maintaining case documentation, and mentoring peers while staying updated on new releases and products. This position emphasizes proactive problem-solving and effective communication with customers of varying technical backgrounds.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Esri as an employer.
What you need
- 2+ years of professional and customer service experience in a similar position
- Applied knowledge of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise
- Experience communicating with customers with varying technical aptitudes in GIS and information technology
- Self-motivated, proactive problem solver, team oriented, and creative
- US citizenship and willingness and ability to maintain a US Security Clearance
- Bachelor’s degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field
Nice to have
- Advanced knowledge of Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise
- Esri Technical Certification
- Professional experience in computer troubleshooting such as reading network traffic, python, and/or configuring software
- Master’s degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field
What you get
- Medical, dental, vision, basic and supplemental life insurance for employees and their families
- 401(k) and profit-sharing programs
- Minimum accrual of 80 hours of vacation leave
- Twelve paid holidays throughout the calendar year
- Opportunities for personal and professional growth
Worth weighing
- Base salary range is provided but may vary based on multiple factors
- Role requires maintaining a US Security Clearance
- Position emphasizes customer service and may involve high-pressure situations
Summarised from Esri's posting. Read the full original.
Listed by Esri on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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