Senior Director / Vice President, Customer Support
Elation Health · Canada - Remote
Posted 19 days ago · $190,000-270,000
or apply directly on Elation Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Elation Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 94% of Elation Health's roles list one
- Ghost-job risk at Elation Health
- high 12 stale, 0 reposted of 18 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Elation Health's own greenhouse board since 2026-08-03. Full hiring picture for Elation Health.
About this role
The Senior Director / VP of Customer Support will lead the customer support organization, focusing on operational excellence and service delivery. This role involves building a technically-oriented support team, optimizing case resolution processes, and collaborating with Product and Engineering to influence product improvements based on support insights. The position requires a strategic mindset to enhance customer service as a core component of product excellence in a healthcare technology environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elation Health as an employer.
What you need
- 7+ years building or scaling technical support/TSE organizations, or 5+ years in consumer product services at software or SaaS companies
- Proven track record running functions against hard SLAs and systematically improving them
- Deep people management experience with strong teams and culture
- Experience building or redesigning support career ladders and leveling frameworks
- Technically credible with an ability to assess technical problem-solving quality
- Systems thinker with experience optimizing support processes
Nice to have
- Lean Six Sigma or Process Engineering experience
What you get
- Salary range: $190,000-270,000 CAD
Worth weighing
- Role involves building a new generation of support professionals, which may require significant change management skills
- Focus on technical support may limit exposure to traditional customer service practices
- High expectations for performance metrics and operational excellence could lead to a demanding work environment
Summarised from Elation Health's posting. Read the full original.
Listed by Elation Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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