or apply directly on Elation Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Elation Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 94% of Elation Health's roles list one
- Ghost-job risk at Elation Health
- high 12 stale, 0 reposted of 18 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Elation Health's own greenhouse board since 2026-08-03. Full hiring picture for Elation Health.
About this role
The Manager of Customer Support will lead a team of Support Specialists and Support Engineers, focusing on optimizing the support process as a product. Responsibilities include managing team performance, developing support operations, driving data-driven insights, and collaborating cross-functionally to enhance customer outcomes. The role emphasizes continuous improvement through data analysis and operational efficiency.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elation Health as an employer.
What you need
- 5+ years in technical support, customer success operations, or technical account management, with at least 2 years managing people
- Proven track record managing to SLAs in a technical support or customer operations environment
- Experience with technical products (SaaS, B2B software, healthcare tech preferred) where support requires genuine technical troubleshooting
- Data fluency: you've built dashboards, analyzed trends, and used metrics to drive operational improvements
- Systems thinker: you see support as a process to optimize, not just a queue to clear
- Product management mindset: you understand root cause analysis and think about preventing issues upstream rather than just resolving them faster
Nice to have
- Experience in healthcare, health tech, or regulated industries
- Exposure to AI-assisted support workflows or LLM-based tooling
- Prior experience as a technical support engineer or individual contributor before moving into management
- Familiarity with Notion, Linear, Salesforce, Intercom, or similar support/case management platforms
What you get
- Salary range: $110,000-140,000 CAD
Worth weighing
- Focus on data-driven support management may require strong analytical skills
- Role involves building operations without a pre-existing playbook, which may be challenging for some candidates
Summarised from Elation Health's posting. Read the full original.
Listed by Elation Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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