Customer Experience Engineer
Elation Health · Canada - Remote
Posted about 2 months ago · $70,000 - $95,000
or apply directly on Elation Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 66 days Elation Health's roles stay open a median of 66 days
- Reposted
- No
- Salary listed
- Yes 95% of Elation Health's roles list one
- Ghost-job risk at Elation Health
- high 13 stale, 0 reposted of 20 open
- Hiring momentum
- 23 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-08
Measured from postings appearing on and disappearing from Elation Health's own greenhouse board since 2026-08-03. Full hiring picture for Elation Health.
About this role
As a Case Resolution Engineer at Elation, you will enhance customer support by synthesizing insights from cases, using AI to improve processes, and solving complex customer issues that require human judgment. Your role will involve collaborating with engineering teams, mentoring colleagues, and driving measurable improvements in customer experience through innovative solutions and automation. You will also be responsible for configuring AI systems and ensuring their quality in your domain.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elation Health as an employer.
What you need
- 1–5+ years of experience in Engineering, data analytics, or AI/automation tinkering in any field
- A degree in Computer Science, Engineering, or a related technical field
- Experience in customer-facing roles under pressure
- Comfortable with code, including writing scripts and using APIs
- A concrete portfolio of projects demonstrating outcomes
- Strong customer-facing communication and trust-building skills
What you get
- Salary range of $70,000 - $95,000 CAD
Worth weighing
- The role emphasizes a shift towards AI-driven support, which may require adapting to new technologies and workflows.
- The focus on mentorship and collaboration suggests a team-oriented environment, which may be beneficial for personal growth.
- Candidates should be prepared to showcase their work and impact, which could be a unique requirement compared to other roles.
Summarised from Elation Health's posting. Read the full original.
Listed by Elation Health on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.
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