Director, Customer Experience Strategy & Operations
DoorDash USA · San Francisco, CA; New York, NY; Tempe, AZ; Sunnyvale, CA; Ann Arbor, MI; Chicago, IL; Washington, DC; Seattle, WA; Los Angeles, CA
Posted about 2 months ago
or apply directly on DoorDash USA's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 51 days DoorDash USA's roles stay open a median of 103 days
- Reposted
- No
- Salary listed
- No 0% of DoorDash USA's roles list one
- Ghost-job risk at DoorDash USA
- high 462 stale, 8 reposted of 462 open
- Hiring momentum
- 135 roles opened in the last 90 days ↓ down vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-23
Measured from postings appearing on and disappearing from DoorDash USA's own greenhouse board since 2026-08-03. Full hiring picture for DoorDash USA.
About this role
The Director of Customer Experience Strategy & Operations at DoorDash will lead efforts to define and scale operating systems that enhance customer interactions across various business lines. This role involves overseeing a team responsible for customer experience strategy, support operations, and cross-functional initiatives, while leveraging AI and data to improve processes and workflows. The position requires collaboration with multiple stakeholders to ensure a seamless user journey and operational excellence.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DoorDash USA as an employer.
What you need
- 10+ years of experience in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similarly analytical role
- Experience in solving complex problems
- Ability to work within a 24/7 global operations organization
- Comfort with ambiguity and ability to work on various types of problems
- Experience collaborating with multiple stakeholders
- Proven track record of building and developing high-performing teams
Nice to have
- MBA or Master’s Degree
What you get
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave
- medical, dental, and vision benefits
Worth weighing
- No specific salary listed, but a range is provided
- Role involves significant ambiguity and requires adaptability
- Focus on AI and automation may imply a need for technical proficiency
Summarised from DoorDash USA's posting. Read the full original.
Listed by DoorDash USA on their greenhouse job board, last confirmed open on 2026-09-23. PitchMeAI is not the employer.
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