Technical Escalations Engineer 2 (Web Platform) - US-West
Datadog · Denver, Colorado, USA; San Francisco, California, USA
Posted 29 days ago
or apply directly on Datadog's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Datadog's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Datadog's roles list one
- Ghost-job risk at Datadog
- low 0 stale, 32 reposted of 455 open
- Hiring momentum
- 589 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Datadog's own greenhouse board since 2026-08-03. Full hiring picture for Datadog.
About this role
As a Technical Escalations Engineer 2 at Datadog, you will serve as a product expert, tackling complex technical issues and collaborating with engineering and product teams to enhance the platform. Your role involves leading technical calls, mentoring support teams, and driving solutions for critical customer challenges. You will also develop internal tools and workflows to improve efficiency in resolving access and UI issues, while actively contributing to the evolution of Datadog's web platform.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Datadog as an employer.
What you need
- Deep technical expertise in authentication standards (SAML, OIDC, OAuth2, SCIM)
- Experience investigating authorization at enterprise scale
- Familiarity with audit and compliance issues
- Strong problem-solving skills and a client-centric approach
- Ability to mentor and collaborate with teams
- Fluency in data visualization and troubleshooting graph configurations
Nice to have
- Computer Science or Engineering degree
- Experience with Zendesk, Jira, Confluence, or similar software
- Familiarity with Datadog or similar observability platforms
What you get
- Generous and competitive benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training
- Best in breed onboarding
- Internal mentor and buddy program
Worth weighing
- No specific mention of remote work options beyond hybrid
- Salary range provided but may vary based on skills and experience
- Role involves high-stakes technical calls and complex investigations, which may be stressful
Summarised from Datadog's posting. Read the full original.
Listed by Datadog on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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