Datadog

Customer Success Manager - Boston

Datadog · Boston, Massachusetts, USA

Posted about 3 months ago

or apply directly on Datadog's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Datadog's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Datadog's roles list one
Ghost-job risk at Datadog
high
445 stale, 32 reposted of 455 open
Hiring momentum
589 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Datadog's own greenhouse board since 2026-08-03. Full hiring picture for Datadog.

About this role

As a Commercial Customer Success Manager at Datadog, you will focus on building strong relationships with existing customers, driving product attachment through onboarding, upselling, and cross-selling. Your role involves collaborating with sales and various internal teams to ensure customers effectively leverage Datadog solutions, while also monitoring usage trends to identify renewal risks and promote adoption. The position emphasizes relationship management and customer advocacy.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Datadog as an employer.

What you need

  • 5-7 years of experience in a customer account facing role
  • Strong communication skills
  • Excellent attention to detail
  • Motivated by building long-term relationships
  • Experience in negotiating contract terms and overcoming pricing objections
  • Customer-minded approach

What you get

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • Inclusive company culture with Community Guilds
  • Intra-departmental mentor and buddy program
  • Continuous professional development and product training
  • Career pathing

Worth weighing

  • No specific mention of remote work policy, only a hybrid workplace is stated
  • Salary range provided, but actual compensation may vary based on skills and experience
  • Benefits may vary based on country of employment

Summarised from Datadog's posting. Read the full original.

Listed by Datadog on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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