Vice President, Customer Success
Crunchtime · Atlanta, Georgia, United States; Boston, Massachusetts, United States; Louisville, Kentucky, United States; United States
Posted 8 days ago · $190,000 - $225,000
or apply directly on Crunchtime's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Crunchtime's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 77% of Crunchtime's roles list one
- Ghost-job risk at Crunchtime
- high 6 stale, 1 reposted of 13 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Crunchtime's own greenhouse board since 2026-08-03. Full hiring picture for Crunchtime.
About this role
The Vice President of Customer Success at Crunchtime will lead and scale the Customer Success organization, focusing on customer retention, value maximization, and growth opportunities. This role involves developing strategies, processes, and a data-driven culture to enhance customer engagement and team productivity. The VP will also be responsible for building a high-performing team and aligning cross-functional efforts to improve customer outcomes and drive revenue growth.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Crunchtime as an employer.
What you need
- 10+ years of Customer Success, Account Management, or post-sales leadership experience in B2B SaaS organizations
- 5+ years leading Customer Success leaders and managers
- Proven experience building and scaling Customer Success organizations through periods of rapid growth
- Demonstrated success improving retention, expansion, and customer satisfaction metrics
- Strong operational background with experience implementing customer success methodologies, processes, and technology platforms
- Experience creating customer segmentation models, coverage strategies, and customer lifecycle programs
Nice to have
- Experience within the Restaurant Technology industry a plus
- Experience with OKRs and running strategic initiatives across the team is a plus
What you get
- The annual base compensation range for this position is $190,000 - $225,000
- The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $228,000 - $270,000
Worth weighing
- No specific information on company culture or team dynamics is provided
- The role requires a strong operational background, which may imply a focus on process over innovation
- Compensation varies by location, which could impact salary expectations based on the candidate's city
Summarised from Crunchtime's posting. Read the full original.
Listed by Crunchtime on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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