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Coupang Internal

Customer Service Manager(TW Counie Operations)

Coupang Internal · Taipei, Taiwan

Posted 14 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

The Customer Service Manager will oversee and develop the customer service team, ensuring stable operations and continuous improvement. Responsibilities include managing team performance metrics, addressing escalated customer issues, and collaborating across teams to enhance service quality and operational efficiency.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • Experience managing multiple teams (3-5) and frontline operations
  • Ability to quickly identify operational inefficiencies and improvement opportunities
  • Focus on optimizing operational efficiency while enhancing customer experience
  • Effective coordination with different teams and stakeholders
  • Ability to cultivate and strengthen leadership capabilities of team leaders
  • Proactive in understanding issues and potential improvements

Nice to have

  • Previous experience as a senior customer service leader or manager
  • Experience in management roles
  • Strong operational management and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic English proficiency is a plus

Worth weighing

  • No salary or specific benefits listed
  • Role requires shift work, including night shifts
  • Fast-paced environment may imply high pressure
  • Vague details on team size and structure

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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