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Coupang Internal

CS L&D Specialist [L4] (CS Knowledge Management)

Coupang Internal · Seoul, South Korea

Posted 26 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

The CS L&D Specialist will be responsible for managing and enhancing the customer service knowledge management system. This includes developing a generative AI-based knowledge management system, structuring and modularizing extensive customer service policies and operational knowledge, and integrating knowledge with various AI services. The role also involves designing knowledge lifecycle operations and improving search systems.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • Bachelor's degree or higher
  • At least 2 years of experience in knowledge management system development or operations
  • Experience in generative AI-based knowledge management systems or retrieval-augmented generation projects
  • Experience in information architecture design, including knowledge structure design and modularization
  • Experience in problem-solving and decision-making based on data and key performance indicators analysis

Nice to have

  • Experience in establishing or operating knowledge management systems in a contact center environment
  • Experience in building knowledge bases, guide centers, or self-service platforms for agents
  • Experience in projects integrating SharePoint, Confluence, Salesforce, or CRM systems
  • Experience in data refinement, prompt design, or knowledge learning systems for large language models
  • Experience working in knowledge management consulting firms or AI-based solution companies

Worth weighing

  • This position is exclusively for internal employees, which may limit external applicants.
  • No specific salary or benefits information is provided in the posting.
  • The role involves working with advanced technologies like generative AI, which may require continuous learning and adaptation.
  • The job is classified as a regular position with a 12-week probation period, which could be adjusted based on business needs.

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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