or apply directly on Cloudbeds's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Cloudbeds's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of Cloudbeds's roles list one
- Ghost-job risk at Cloudbeds
- high 32 stale, 7 reposted of 51 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.
About this role
As the SMB Onboarding Lead at Cloudbeds, you will lead a team focused on providing exceptional onboarding experiences for customers in the hospitality sector. Your role involves mentoring and empowering Onboarding Coaches, driving the adoption of AI tools, and collaborating with various departments to enhance customer satisfaction and retention. You will also be responsible for performance management, strategic portfolio oversight, and ensuring that the onboarding process aligns with the company's mission of delivering personalized hospitality solutions.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.
What you need
- Over 2 years of direct leadership experience within a hospitality property or at least 3 years of relevant Hospitality SaaS industry experience in a customer-facing leadership/matrix role
- Exceptional technical aptitude and learning agility
- High emotional intelligence with a proven ability to build trust and resolve competing priorities
- Ability to manage people, processes, and accounts effectively in an agile system
- Ability to clearly synthesize technical and business concepts in both written and verbal contexts
- Highly accountable, data-driven, and detail-oriented with background experience in modern operating systems
Nice to have
- Fluency or working knowledge of Spanish, Portuguese, English, Thai, or Tagalog
- Project Management or Change Management certification
- Hospitality degree preferred
What you get
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
Worth weighing
- No salary listed
- Role requires strong emotional intelligence and relationship-building skills
- Experience in hospitality or SaaS is crucial for success in this position
Summarised from Cloudbeds's posting. Read the full original.
Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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