or apply directly on Cloudbeds's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 55 days Cloudbeds's roles stay open a median of 55 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 8% of Cloudbeds's roles list one
- Ghost-job risk at Cloudbeds
- high 35 stale, 7 reposted of 51 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-27
Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.
About this role
As an Onboarding Coach at Cloudbeds, you will be responsible for facilitating the onboarding process for clients in the hospitality industry, ensuring they understand and can effectively use the Cloudbeds system. Your role involves training clients through various communication channels, resolving inquiries, and building strong relationships to promote product adoption and retention. You will also contribute to training materials and collaborate with sales to define success metrics for clients.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.
What you need
- Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role
- Fluency in English
- Exceptional communication skills with a customer-focused approach
- Strong organizational and proactive skills to manage multiple projects or accounts
Nice to have
- Knowledge of Spanish if not the mother tongue
- Project Management certification
What you get
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
Worth weighing
- No salary listed
- Role requires strong customer service skills and experience in hospitality or SaaS
- Emphasis on empathy and communication suggests a high-touch customer service environment
Summarised from Cloudbeds's posting. Read the full original.
Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.
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