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Cloudbeds

Global Director, Mid-Market Onboarding

Cloudbeds · Canada; Europe; North America

Posted about 2 months ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As the Global Director of Mid-Market Onboarding at Cloudbeds, you will lead and scale the onboarding function for mid-market customers, ensuring a smooth transition from contract signing to go-live and adoption. Your role involves developing frameworks and metrics to enhance customer experience, managing a team of onboarding professionals, and collaborating cross-functionally to align sales with delivery. You will focus on improving onboarding velocity, quality, and customer satisfaction while addressing any execution gaps.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • 7+ years in hospitality or hospitality technology with hands-on customer onboarding or implementation experience
  • Proven people-leadership experience in a distributed, global environment
  • Strong project-management skills for complex multi-stakeholder deployments
  • Deep understanding of hotel operations and serving multi-property, mid-market hospitality customers
  • Ability to design frameworks and implement them effectively
  • Data-driven mindset with comfort in using KPIs and dashboards

Nice to have

  • Fluency in additional languages (Spanish, Portuguese)
  • Direct experience onboarding or implementing customers at a hospitality SaaS or PMS company
  • Familiarity with property management systems, payments, or hospitality fintech
  • Experience building onboarding or implementation functions at a scale-up stage company
  • Background working with hotel management companies or small chains

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer

Worth weighing

  • Salary is only for US-based candidates; compensation for other regions is not specified
  • Role involves significant leadership and project management responsibilities which may be challenging in a remote setting
  • The position requires a deep understanding of the hospitality sector, which may limit applicants without relevant experience

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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