or apply directly on Cloudbeds's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 65 days Cloudbeds's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 8% of Cloudbeds's roles list one
- Ghost-job risk at Cloudbeds
- high 50 stale, 7 reposted of 51 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.
About this role
As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various communication channels. Your role involves troubleshooting issues, fostering strong relationships with hotel partners, and creating training materials to enhance the customer experience. You'll also gather feedback to influence future software releases and stay updated on system changes.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.
What you need
- 1+ years of hospitality experience in hotels, hostels, BNBs or similar roles
- Previous experience in customer service or similar
- Native or Fluent in English
- Excellent communication skills
- Excellent problem-solving skills
- Emotional intelligence
What you get
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
Worth weighing
- No salary listed
- Fully remote position may require self-discipline and strong time management skills
- Customer support role may involve handling escalated issues which can be stressful
Summarised from Cloudbeds's posting. Read the full original.
Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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