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Clara

Customer Success Operations Associate (Associado de Operações de Customer Success) - São Paulo (Hybrid)

Clara · Sao Paulo / SP / Brazil

Posted about 3 months ago

or apply directly on Clara 's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Clara 's roles stay open a median of 72 days
Reposted
No
Salary listed
No
0% of Clara 's roles list one
Ghost-job risk at Clara
high
129 stale, 2 reposted of 129 open
Hiring momentum
161 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Clara 's own greenhouse board since 2026-08-03. Full hiring picture for Clara .

About this role

The Customer Success Operations Associate at Clara will serve as the operational backbone for the Customer Success team in Brazil, focusing on designing and optimizing data systems, dashboards, and automated workflows to enhance customer retention and growth. The role involves managing the HubSpot CRM environment, analyzing customer success metrics, and leading the execution of customer activation and retention campaigns, all while collaborating closely with local leaders and account managers.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clara as an employer.

What you need

  • 1–2 years in Sales Operations, CS Operations, Revenue Operations, or Data Analytics within a B2B SaaS or tech environment
  • Direct, hands-on experience with HubSpot CRM (administration, workflow automation, custom reporting, and property management)
  • High proficiency in Google Sheets / Excel (advanced formulas, pivot tables, and logical modeling)
  • Ability and enthusiasm to leverage AI tools (Claude, ChatGPT) and workflow automation tools (n8n or similar)
  • Understanding of core Customer Success performance indicators (Retention, Churn Risk, NPS/CSAT, Time-to-Onboard, and Account Health)
  • Strong organizational skills, attention to detail, and a self-starter mindset capable of managing day-to-day operational requests in a fast-paced environment

Nice to have

  • Familiarity with BI tools (Metabase, Looker, or Tableau) and basic knowledge of SQL or APIs
  • Professional proficiency in both English and Portuguese

What you get

  • Competitive salary and stock options (ESOP) from day one
  • Annual learning budget and internal accelerated development paths
  • Flexible vacation and hybrid work model focused on results

Worth weighing

  • No specific salary mentioned
  • Hybrid work model with no enforced minimum office days, but expected presence during ramp-up or as required by leadership

Summarised from Clara 's posting. Read the full original.

Listed by Clara on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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