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Clara

Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

Clara · Bogota / CUN / Colombia

Posted about 2 months ago

or apply directly on Clara 's site. We never take the application ourselves.

Is this posting real?

This role has been open
62 days
Clara 's roles stay open a median of 53 days
Reposted
No
Salary listed
No
0% of Clara 's roles list one
Ghost-job risk at Clara
high
84 stale, 2 reposted of 129 open
Hiring momentum
161 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-04

Measured from postings appearing on and disappearing from Clara 's own greenhouse board since 2026-08-03. Full hiring picture for Clara .

About this role

As a Customer Happiness Associate at Clara, you will support B2B customers primarily in Mexico by resolving complex issues through various communication channels, including email, chat, and phone. Your role will involve documenting customer problems, providing follow-up support, and engaging with customers to enhance retention. You will also identify trends in customer feedback and suggest improvements to products or processes while managing multiple support tickets efficiently.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clara as an employer.

What you need

  • At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
  • Previous experience supporting B2B clients, preferably in a Fintech or fast-paced startup
  • Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)
  • Intermediate English proficiency and full professional fluency in Spanish
  • Strong attention to detail and a high-quality bar for service excellence
  • A calm, empathetic communicator who thrives in dynamic, high-volume environments

Nice to have

  • Professional proficiency in English
  • Experience suggesting operational or product improvements based on customer feedback
  • Interest in automation tools or AI to improve support workflows

What you get

  • Competitive salary and stock options (ESOP) from day one
  • Multicultural team with daily exposure to Portuguese, Spanish, and English
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment
  • Flexible vacation and hybrid work model focused on results

Worth weighing

  • No specific salary listed
  • Role involves managing multiple tickets simultaneously which may lead to a high-pressure environment
  • Experience in a fast-paced startup is preferred, indicating a potentially dynamic and changing work environment

Summarised from Clara 's posting. Read the full original.

Listed by Clara on their greenhouse job board, last confirmed open on 2026-10-04. PitchMeAI is not the employer.

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