or apply directly on CharterUP's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days CharterUP's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- No 0% of CharterUP's roles list one
- Ghost-job risk at CharterUP
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from CharterUP's own greenhouse board since 2026-08-03. Full hiring picture for CharterUP.
About this role
The Customer Support Coordinator role at CharterUP involves providing exceptional customer service by responding to inquiries, resolving issues, and ensuring a smooth customer experience. This entry-level position requires monitoring live trips, managing disruptions, and maintaining communication with customers and drivers. The role also includes documenting interactions and collaborating with internal teams to enhance service delivery.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CharterUP as an employer.
What you need
- 2+ years of customer service or logistics coordination experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in fast-paced or high-pressure situations
- Strong organizational skills and the ability to multitask effectively
- A customer-focused mindset with a commitment to delivering exceptional service
Nice to have
- Experience in transportation, hospitality, or similar industries
What you get
- Flexible Work Model: Remote-first company with select in-office roles
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits
- Time Off to Recharge: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays
- Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance
- Performance-Driven Culture: Collaborative team environment
- Referral Rewards: Bonuses for bringing top talent
Worth weighing
- Flexible shift requirements include nights and weekends
- Entry-level position may have limited growth opportunities
- Role involves handling urgent support requests during live trips
Summarised from CharterUP's posting. Read the full original.
Listed by CharterUP on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at CharterUP
- Senior Data Scientist (Brazil)Brazil
- People Business PartnerAustin, TX
- Lead GTM RecruiterAustin, TX
- Senior Sales RecruiterAustin, TX
- Senior Data Engineer (Brazil)Brazil
- Operations CoordinatorRemote, US
- Senior Application Security EngineerAustin, Texas
- Senior Software Engineer - Full Stack (Brazil)Brazil